Privacy Policy

1. Scope

This policy explains how ZERNIQ handles information when you visit zerniqpro.com, download public resources, subscribe for updates, or contact us for product and technical support. This website currently sends customers to an external retailer to place orders; ZERNIQ does not collect payment or shipping details through this website.

2. Information You Provide

The contact form may collect your name, email address, phone number, country selection, and the message you send. If you subscribe for updates, we collect the email address you provide. Do not include passwords, payment details, or other sensitive information in a message.

3. Technical and Usage Information

Our hosting and security providers may process IP address, browser and device information, requested pages, timestamps, and security signals needed to deliver and protect the website. Where analytics is enabled, it may also measure page interactions and site performance according to the consent settings in use.

4. Downloads

Drivers and software are delivered as public files. Our hosting providers may record standard request information such as the requested file, time, IP address, and browser as part of delivery and security logs. The download itself does not require a ZERNIQ account.

5. How We Use Information

We use information to answer enquiries, provide product and setup support, operate and secure the website, deliver requested updates, diagnose problems, and improve our public content and resources. We do not sell personal information.

6. Service Providers

We use service providers for website hosting, security, file delivery, analytics, email, and form storage or delivery. They process information only for the services they provide to us and under their own applicable terms and safeguards.

7. Cookies and Similar Technologies

Security services may use essential technologies needed to prevent abuse and protect forms. Optional analytics should follow the consent choice configured on the website. You can also control cookies through your browser.

8. Retention and Security

We retain contact and subscription information only as long as needed for the purpose collected, support history, security, or applicable obligations. We use reasonable access and transmission safeguards, but no online system can guarantee absolute security.

9. Your Choices

You may ask to access, correct, or delete information you provided, unsubscribe from updates, or object to certain processing where applicable. We may need to verify a request before acting on it.

10. Children

This website and its DTF equipment resources are intended for businesses and adults. We do not knowingly collect personal information from children.

11. International Processing

The providers that operate and protect this website may process information in more than one country. Their safeguards and the requirements of applicable law govern those transfers.

12. Changes and Contact

We may update this policy when the website or our practices change. The current version and effective date appear on this page. For privacy questions or requests, use the contact details on our Contact page.